2361 Spring Mill Estates Dr St Charles, MO 63303‎
314.534.8330

FAQ

Senior Living FAQ

How much are your services?

One of the things we love the most about our job is providing FREE services to our clients.  If our clients decide placing their loved one isn’t the best solution, we will gladly provide resources to assist in whatever way we can, but there will NEVER be a fee.

How is this a free service to me?

We get paid a referral fee from the community you choose after your loved one has moved in.  The fee isn’t a hidden charge.  Most of the time, our fee comes from a facility’s marketing budget.  Communities appreciate working with placement advocates because we work hard to bring clients and communities together that mesh well.  This arrangement encourages a more positive transition and makes the quality of life better for all involved.

How much do the communites cost?

The final cost depends on the type of community. There are several options to choose from such as Independent, Assisted, Memory Care, and Nursing Homes.  The cost is also determined by the size of the living space and the amenities desired.  Some communities are all inclusive, while others have costs associated with services required.  These are all items discussed during the assessment to ensure no hidden or surprise costs arise later.

Do all communities have an entrance fee or a buy-in?

No, there are some that have that option, but most don’t. Most communities do have a one-time community fee or a deposit ranging from $300.oo up to the current rate of one month’s rent.

Do the communities accept Medicaid?

Some communities do accept Medicaid, but not all.  This will be discussed during the Assessment as well.

What is included in the monthly fee?

All communities differ in little ways, but most include the following amenities: Meals, Housekeeping, Trash Removal, Utilities, Laundry Services, Transportation, Indoor/Outdoor Maintenance, Activities, Exercise Classes, Gym Facilities, Religious Services, Library, friendly 24 hour staff, Medical care, Physicians who will come to you, and an Emergency Response System.

Will the staff help if my loved one requires extra personal assistance?

ABSOLUTELY!! The communities we work with provide the services themselves or rely on trusted companies to support their staff in the event of extra services being required.  Just a few examples of services available to your loved one are: Medication management, Personal Hygiene Assistance, Dressing and Grooming, Assistance in transfer from bed to chair or vice versa, Dining room Assistance, Escort to meals and activities, as well as supporting and encouraging your loved one to get involved in activities and spend time with residents who have similar hobbies and interests.  Each member of the staff in the community you ultimately choose has been specially trained and chosen for their patience, kindness, and devotion to helping seniors enjoy their golden years with dignity and respect.  We will navigate the options available together; making sure your loved one is happy and comfortable in their new environment.

Is there a contract?

Yes, there is an agreement or contract, but with a 30 day notice, you are free to leave.  If you require a higher level of care, you need not wait the 30 days, as your health and safety are of the utmost importance.

Can my family enjoy a meal with our loved one, and in what capacity?

We fully encourage family members to spend as much quality time with their loved ones as possible!  If he or she is capable of going out, they are welcome to come and go as they wish within reason, this is their HOME, and we always want them to feel comfortable.  The only restrictions that will be enforced are those of the general community to ensure safety of all the residents.

When can I meet you, and how do we get started?

We are available at your earliest convenience, and will come to you and your loved one right now.  We are here to help in every way we can, and look forward to helping you and your loved one navigate this chapter of their life.